Shipping Policy

Effective Date: January 14, 2025

Cameranitto Shipping Policy

At Cameranitto, we are committed to delivering your purchases to you as efficiently and reliably as possible. This Shipping Policy outlines the terms and conditions related to the shipping of products purchased through our website, cameranitto.com, or in our physical store located at 2145 Jones Ave in Wantagh, New York. By making a purchase, you agree to adhere to the terms and conditions outlined in this policy. We aim to provide transparency and ensure a smooth delivery process.

1. Shipping Destinations

We currently offer shipping to the following destinations:

  • United States: We ship to all 50 states and the District of Columbia.

  • International: We also offer international shipping to a select number of countries. The countries we currently ship to may change without notice, and it’s best to review the checkout page for available locations.

We reserve the right to add or remove shipping destinations at any time. If you do not see your shipping location listed, please contact our customer support team for assistance.

2. Shipping Methods and Carriers

We utilize various shipping methods and carriers, which may include:

  • Standard Shipping: Typically delivered within 3-7 business days within the United States.

  • Expedited Shipping: Typically delivered within 1-3 business days within the United States, though delivery time may vary.

  • International Shipping: Delivery times for international orders vary based on the destination country and chosen shipping carrier. Please see the checkout page for estimated times.

  • In-Store Pickup: Customers can choose to pick up their order at our physical store location at 2145 Jones Ave, Wantagh, New York.

We reserve the right to choose the shipping carrier and method based on a variety of factors, including cost, speed of delivery, and package size. We may use carriers such as USPS, FedEx, UPS, and DHL, among others.

3. Processing Times

  • Order Processing: Once we receive your order, we typically process it within 1-2 business days. This may be longer during peak seasons or due to circumstances beyond our control.

  • Shipping Time: Please note that processing time is separate from shipping time. Shipping times are estimates provided by the carrier, and we are not responsible for delays caused by carriers or factors beyond our control.

  • In-Store Pickup: Orders designated for in-store pickup are typically ready within the same day, but we will contact you when it is ready.

You will receive a notification when your order is shipped or is ready for pickup with a tracking number if available from the shipping carrier.

4. Shipping Costs

  • Calculation: Shipping costs are calculated based on several factors, including the destination, weight and size of the package, and selected shipping method.

  • Transparency: Shipping costs are displayed during the checkout process for online orders, before you finalize your purchase. We may offer free shipping on orders over a certain amount or during promotional periods.

  • International Shipping: Please note that international orders may be subject to additional shipping costs and import duties, taxes, and other customs fees, which you will be responsible for paying upon receipt of the shipment.

5. Order Tracking

  • Tracking Information: Once your order has been shipped, you will receive an email containing your tracking number and information on how to track your package.

  • Delivery Updates: You can track your shipment on the carrier’s website or through other tracking portals online.

  • Account Tracking: If you created an account on our website, you can track the progress of your orders via your customer account.

Please allow up to 24 hours for the tracking information to be activated by the shipping carrier.

6. Shipping Address

  • Accuracy: You are responsible for providing an accurate and complete shipping address. We are not responsible for orders that are delayed or undeliverable due to incorrect addresses provided by the customer.

  • Address Changes: If you need to change your shipping address after placing an order, contact our customer support team immediately. We will do our best to accommodate your request, but we cannot guarantee the change can be made if the order has already been shipped.

  • P.O. Boxes: We ship to P.O. Boxes for domestic orders using USPS. Please note that P.O. Boxes cannot be used for international orders.

7. Risk of Loss or Damage

  • Transfer of Risk: The risk of loss or damage to products passes to you upon our delivery of the product to the shipping carrier.

  • Claims: We are not responsible for any damage that occurs during transit. If you receive a damaged package, please contact the carrier immediately to file a claim and then contact us.

  • Insurance: If you would like to purchase insurance for your shipment, please contact us before completing your order.

8. International Shipping

  • Duties and Taxes: For international orders, you are responsible for paying any import duties, taxes, and other customs fees associated with the shipment. These fees are not included in our prices or shipping charges and are your sole responsibility.

  • Customs: We are not responsible for any delays caused by customs processes in the destination country.

  • Shipping Limitations: We are unable to ship some products internationally due to restrictions.

9. In-Store Pickup

  • Notification: If you choose the in-store pickup option, you will receive an email or phone call when your order is ready for pickup. Please do not come to our store until you have received confirmation.

  • Identification: You may be required to show a photo ID and your order confirmation to pick up your order.

  • Pickup Timeframe: Please pick up your order within 7 business days of notification. Orders not picked up after 7 business days will be cancelled, and you will be refunded via your original payment method.

10. Order Delays

We make every effort to ensure that your orders are delivered on time. However, there may be unforeseen delays due to circumstances beyond our control, including:

  • Weather: Severe weather can sometimes disrupt delivery schedules.

  • Carrier Issues: Delays caused by the shipping carrier.

  • Customs: Delays associated with customs processing.

  • Peak Seasons: Shipping delays may occur during high-volume periods, such as holidays.

In case of significant delays, we will do our best to notify you and provide you with updates.

11. Modifications to this Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. Please check this policy periodically for updates. Your continued use of our website and purchases constitutes your acceptance of the revised policy.

12. Customer Support

For any shipping-related inquiries, or assistance, please contact our customer support team:

Cameranitto
2145 Jones Ave
Wantagh, New York, United States
Phone: (516) 679-2392
Email: info@cameranitto.com
Website: cameranitto.com