Refund and Return Policy

Effective Date: January 14, 2025

Cameranitto Refund and Return Policy

At Cameranitto, we are committed to ensuring your satisfaction with your purchases. We understand that sometimes a return or refund may be necessary. This Refund and Return Policy provides detailed information on how we handle returns and refunds. Please review this policy carefully before making a purchase.

1. Our Commitment to Customer Satisfaction

We strive to provide you with high-quality products and a seamless shopping experience. If, for any reason, you are not entirely satisfied with your purchase, we are here to assist you. Our return and refund policy is designed to be fair and transparent.

2. Return Eligibility

To be eligible for a return and subsequent refund, the following conditions must be met:

  • Return Timeframe: You must initiate a return request within 30 days from the date of delivery. After 30 days, unfortunately, we cannot accept returns.

  • Condition of the Item: The item must be in its original, unused, and undamaged condition. This includes all original packaging, labels, tags, manuals, accessories, and any included protective materials. Products must be free from any signs of use, wear, or damage.

  • Original Packaging: The product must be returned in its original packaging, and the packaging must be intact, without any damage, writing, or alterations. Ensure all internal packaging materials are included to prevent damage during return shipping.

  • Proof of Purchase: You must provide a valid proof of purchase, such as the original order confirmation email or receipt.

  • Non-Returnable Items: Certain items are not eligible for return or refund, as detailed in section 4.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  • Contact Customer Support: Within the 30-day return period, contact our customer support team via phone at (516) 679-2392 or email at info@cameranitto.com. Please include your order number, the name of the item you wish to return, and the reason for your return.

  • Receive an RMA Number: Our customer support team will review your request and, if approved, will provide you with a Return Merchandise Authorization (RMA) number. This RMA number must be clearly marked on the outside of your return package.

  • Pack Your Item Carefully: Pack the item securely in its original packaging (if possible) and include all original components and accessories. Ensure the product is protected during transit.

  • Ship the Item: Ship the item to the return address provided by our customer support team. It is recommended to use a trackable shipping method and obtain shipping insurance to safeguard against any loss or damage during return transit.

  • Shipping Costs: Unless the return is due to an error on our part (e.g., damaged or incorrect item), you will be responsible for the return shipping costs.

4. Non-Returnable Items

The following items are not eligible for return or refund:

  • Software: Opened software or digital products where the seal has been broken.

  • Gift Cards: Gift cards are non-refundable.

  • Customized Items: Items that have been personalized, engraved, or otherwise customized are not eligible for return or refund unless they are defective.

  • Final Sale Items: Items marked as “final sale” or “clearance” are not returnable.

  • Items Damaged Due to Customer Negligence: We do not accept returns for items that are damaged due to misuse, improper handling, accidents, or customer negligence.

  • Hygiene Items: For health and safety reasons, some hygiene-related products or items with direct contact to skin are not eligible for returns.

  • Open Box Items: Some open box items are not eligible for return. Please review product descriptions.

5. Inspection of Returned Items

Upon receiving your returned item, our team will inspect it to ensure that it meets our return eligibility criteria. If the item is not in its original condition or does not meet other requirements specified in our policy, the return may be rejected, and the item will be returned to you at your expense.

6. Refund Process

If your return is approved, we will process your refund using the original payment method. Refunds are typically processed within 5-10 business days after the return has been received and inspected. The timing of the credit appearing on your account may vary depending on your payment provider’s processing times.

7. Refund Options

  • Original Payment Method: The default refund method is to the original payment method used for the purchase.

  • Store Credit: In some cases, we may offer you store credit as an alternative refund option.

  • Exchange: Subject to availability, you may also opt for an exchange of the product.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will assist you in returning the item, and upon inspection, we will either replace it with a new item or issue a full refund. We will typically cover the return shipping costs for damaged or defective items. We may request images of damage for verification.

9. Return Shipping Costs

Unless the return is due to an error on our part (e.g., wrong item sent, defective product), you will be responsible for the return shipping costs. We recommend using a trackable shipping method and purchasing insurance, as we are not liable for returns that are lost or damaged during transit.

10. Changes to the Return and Refund Policy

We reserve the right to modify this Refund and Return Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. Please check this policy periodically for updates. Your continued use of our website and purchases constitute your acceptance of the revised policy.

11. Customer Support

If you have any questions or concerns regarding our refund and return policy, please contact us:

Cameranitto
2145 Jones Ave
Wantagh, New York, United States
Phone: (516) 679-2392
Email: info@cameranitto.com
Website: cameranitto.com